Customer experience
High-touch support, thoughtful issue resolution, and service that helps clients feel genuinely understood.
Customer experience · Community operations
I create places wherepeople feel supported.
I'm Shannon—a workplace experience professional who brings together thoughtful service, organized operations, and creative communication to make every interaction feel effortless.
Bellevue, Washington · Open to New York & West Coast opportunities
What I bring
Warm service, sharp operations.
I connect the human side of customer experience with the details that keep a workplace running beautifully.
Community operations
Organized, client-ready spaces supported by smooth onboarding, facilities coordination, and clear records.
Creative communication
Engaging events, polished visual materials, and practical campaigns that bring people and brands together.
Experience spotlight
Making the everyday experience exceptional.
Regus / IWG
Community Associate II
Manage day-to-day operations across flexible office environments while creating a polished, welcoming experience for clients, guests, and growing businesses.
Client transitionsFacilities coordinationOffice toursRetention outreach
Amazon Fresh
Grocery Associate
Supported high-volume operations, inventory flow, order accuracy, safety, and customer-ready presentation in a fast-paced environment.
Jensen & Jensen
Leasing Agent
Turned inquiries into qualified tours and lease opportunities through responsive follow-up, property knowledge, and strong relationship management.
BloomChic
Customer Service Specialist
Resolved multichannel customer concerns, coached new team members, and translated recurring feedback into practical service improvements.
Arc'teryx Equipment
Community Seeding Assistant
Supported local activations, product seeding, partnerships, and campaign reporting to build authentic community and brand relationships.
VIP.com · VIPSHOP
E-commerce Specialist
Managed listings, content quality, merchandising, logistics coordination, and customer-focused improvements across daily e-commerce operations.
Trader Joe's
Crew Member
Delivered attentive service while supporting register operations, replenishment, merchandising, organization, and smooth store execution.
Results with a human touch
Details matter.
People matter more.
Across workplaces, retail floors, leasing, and e-commerce, I focus on outcomes that improve both the customer journey and the operation behind it.
increase in rental conversion through responsive follow-up and relationship management
customer satisfaction maintained while handling multichannel support and escalations
languages—native English and Chinese—for more inclusive communication
How I work
Calm, capable, and always people-first.
I'm at my best where service, organization, and creativity meet—especially when there are many moving pieces and one clear goal: a great experience.
Listen closely
I look beyond the first question to understand what a client, teammate, or customer truly needs.
Organize clearly
I create practical trackers, clean handoffs, and reliable routines so nothing important gets lost.
Follow through
I stay with a problem through resolution and communicate progress so people always know what comes next.
Add polish
I bring a visual eye to spaces, materials, and messages—making the final experience feel intentional.
The full picture
A rare mix of science, creativity, and service.
Education
Rutgers University
M.S., Biomedical SciencesUniversity at Buffalo
B.A., Visual & Performing ArtsPace University
Graphic Design CertificateCapabilities
Customer experienceWorkplace operationsFacilities coordinationClient onboardingMove-ins & move-outsEventsRetention outreachE-commerceDigital marketingRecords & reportingVisual communicationService recovery
Tools & credentials
Excel · Microsoft 365 · Google Workspace · SAP S/4HANA · Canva · Shopify
Google Digital Marketing & E-commerce coursework · Google Ads Measurement · Google Analytics IQ
Let's connect
Ready to make the next
experience better?
I'm exploring customer experience, member experience, community operations, and workplace experience roles in New York and on the West Coast.