Customer experience
High-touch support, thoughtful issue resolution, and service that helps clients feel genuinely understood.
Customer experience · Community operations · Creative marketing
I create places wherepeople feel supported.
I'm Shannon—a people-first customer experience and community operations professional who brings together thoughtful service, organized systems, and visual storytelling to create experiences that feel effortless.
Bellevue, Washington · Open to New York & West Coast opportunities
What I bring
Warm service, strong communities, sharp operations.
I connect customer experience, community operations, and creative communication to help people feel welcome, informed, and supported.
Community operations
Organized, client-ready spaces supported by smooth onboarding, facilities coordination, and clear records.
Creative communication
Engaging events, polished visual materials, and practical campaigns that bring people and brands together.
Selected creative work
Ideas made clear,
useful, and memorable.
Brand systems, promotional campaigns, social content, product design, and e-commerce storytelling—created with both the audience and the business goal in mind.
AISelf-initiated concept · Interactive prototype
Puff & Post · AI campaign copilot
Campaign Studio
A concept tool that helps a small creative business turn a campaign goal into a channel-ready direction—while keeping brand judgment and final review with the human creator.
Problem
Planning distinct content across several channels can be slow and inconsistent.
AI exploration
I mapped how goal, channel, and tone could become a useful creative brief.
Design decisions
Simple choices, transparent outputs, and an explicit human-review checkpoint keep the experience understandable.
Prototype
The working interface lets visitors generate and compare campaign directions instantly.
AI product thinkingSystems thinkingUX writingReact prototype
Visit Puff & Post commissions Interactive coded prototype
Build a campaign direction
Curated outputs make this portfolio prototype safe to test without sending visitor data to a model.
Creative briefDraft 1
Campaign angle
Introduce the drop as a small mood-lift for everyday routines.
Hook
Your new feel-good uniform just landed.
Format
Carousel: mood → product moment → detail → action
Visual direction
Soft pink, sticker-like notes, energetic crop, bright microcopy
Action
Meet the new drop →
Human review
Take the direction to the real shop →Check claims, accessibility, cultural nuance, channel fit, and final brand voice before publishing.
Selected work2 samples
01Independent brand
Puff & Post
Built a playful apparel brand from visual identity through digital storefront and social launch—balancing a kawaii point of view with clear product communication.
My contribution
Brand direction · Shopify merchandising · Product copy · Lifestyle mockups · Social content planning · UGC prompts · Promotional graphics
CanvaShopifySocial mediaE-commerce
Selected work2 samples
02Professional work
Regus Marketing Campaigns
Created polished promotional materials that turned office features and limited-time offers into clear reasons for clients to tour, renew, or expand.
Deliverables
Print flyers · Email campaigns · Event promotions · Offer messaging · Office launch materials
CanvaCopywritingPrint design
Product design · Self-publishing
୨୧
144-page interior · Cover · StickersThe Soft Life
Planner
03Independent product
The Soft Life Planner
Designed a cohesive print product with an approachable voice, gentle visual system, interactive planning pages, and coordinated launch materials.
My contribution
Concept development · Editorial layout · Cover design · Sticker pack · KDP and Lulu preparation · Listing copy
Editorial designKDPBrand voice
Packaging concept · Brand storytelling
唐
Vanessa's
Dumplings
CHINATOWN · NEW YORK
04Self-initiated concept
Vanessa's Dumplings Packaging
Developed a packaging direction rooted in the brand's Chinatown origin story, combining a bold shelf presence with warmth, heritage, and appetite appeal.
Concept scope
Front and back packaging · Brand illustration direction · Origin-story messaging · Nutrition-panel layout · Website direction
PackagingArt directionStorytelling
Creative range: Social media design · Content planning · Brand identity · Promotional campaigns · E-commerce · Print and packaging
Request additional samplesExperience spotlight
Making the everyday experience exceptional.
Regus / IWG
Community Associate II
Manage day-to-day operations across flexible office environments while creating a polished, welcoming experience for clients, guests, and growing businesses.
Client transitionsFacilities coordinationOffice toursRetention outreach
Amazon Fresh
Grocery Associate
Supported high-volume operations, inventory flow, order accuracy, safety, and customer-ready presentation in a fast-paced environment.
Jensen & Jensen
Leasing Agent
Turned inquiries into qualified tours and lease opportunities through responsive follow-up, property knowledge, and strong relationship management.
BloomChic
Customer Service Specialist
Resolved multichannel customer concerns, coached new team members, and translated recurring feedback into practical service improvements.
Arc'teryx Equipment
Community Seeding Assistant
Supported local activations, product seeding, partnerships, and campaign reporting to build authentic community and brand relationships.
VIP.com · VIPSHOP
E-commerce Specialist
Managed listings, content quality, merchandising, logistics coordination, and customer-focused improvements across daily e-commerce operations.
Trader Joe's
Crew Member
Delivered attentive service while supporting register operations, replenishment, merchandising, organization, and smooth store execution.
Results with a human touch
Details matter.
People matter more.
Across workplaces, retail floors, leasing, and e-commerce, I focus on outcomes that improve both the customer journey and the operation behind it.
increase in rental conversion through responsive follow-up and relationship management
customer satisfaction maintained while handling multichannel support and escalations
languages—native English and Chinese—for more inclusive communication
How I work
Calm, capable, and always people-first.
I'm at my best where service, organization, and creativity meet—especially when there are many moving pieces and one clear goal: a great experience.
Listen closely
I look beyond the first question to understand what a client, teammate, or customer truly needs.
Organize clearly
I create practical trackers, clean handoffs, and reliable routines so nothing important gets lost.
Follow through
I stay with a problem through resolution and communicate progress so people always know what comes next.
Add polish
I bring a visual eye to spaces, materials, and messages—making the final experience feel intentional.
The full picture
A rare mix of science, creativity, and service.
Education
Rutgers University
M.S., Biomedical SciencesUniversity at Buffalo
B.A., Visual & Performing ArtsPace University
Graphic Design CertificateCapabilities
Customer experienceWorkplace operationsFacilities coordinationClient onboardingMove-ins & move-outsEventsRetention outreachE-commerceDigital marketingSocial media contentGraphic designBrand storytellingRecords & reportingVisual communicationService recovery
Tools & credentials
Excel · Microsoft 365 · Google Workspace · SAP S/4HANA · Canva · Shopify
Google Digital Marketing & E-commerce coursework · Google Ads Measurement · Google Analytics IQ
Let's connect
Ready to make the next
experience better?
I'm exploring customer experience, community operations, social media, content marketing, and creative roles in New York and on the West Coast.